Dear passenger,
We realize that the current news regarding the impact and spread of the Coronavirus (COVID-19) is cause for uncertainty among airline passengers. We therefore thank you for continuing to place your trust in Lufthansa and choosing us for your travel needs.
On every journey you take with Lufthansa, your safety and well-being, and that of our staff, is our top priority. Having information on what we are doing to help our customers is vital for giving you peace of mind when travelling. Please rest assured that we are monitoring the situation and developments, and we will continue to provide you with regular updates. Lufthansa is prepared for all possible scenarios and we are working closely with the health and governmental authorities, following their advice for further steps to be taken. According to the World Health Organization WHO the risk of infection has not yet been fully determined.
We want to make sure that your stay with us on board is as pleasant and safe as possible under any circumstance. We have therefore implemented precautionary measures in order to best protect you, our crew members and our ground staff against any risks. This includes providing our cabin crew and our staff at selected airports with respiratory masks.
The air on board all Lufthansa aircrafts is cleaner than outside on the ground, it consists of up to 60% fresh air. Pollutants such as dust, bacteria and viruses are filtered from the air circulating in the aircraft cabin, meeting the standards for hospital operating rooms. We are also well prepared should a passenger show signs of a Corona infection while on board. Our Medical Service has long established procedures for passengers with infectious diseases and our crews are all well-trained for these situations.
We kindly encourage you to support our protective measures on board by following the recommendations of the World Health Organization (www.who.int). These include washing your hands frequently and thoroughly, correctly covering your mouth when coughing or sneezing, and avoid touching your eyes, nose and mouth.
We will do everything we can to help and look forward to welcoming you on your next flight.
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Coronavirus: Information on flexible rebooking Options
The Lufthansa Group airlines Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti would like to assist you during this time of exceptional circumstances by introducing more flexible rebooking options. Our new extensive waiver policies allow for your individual travel plans and make it easy to find the right flight at the right time. You can choose one of the following options:
You hold an existing reservation and would like to rebook to a new departure date:
You hold a ticket that was issued before or on 5 March with a travel date up to 30 April 2020. You are able to rebook your ticket free of charge, regardless of the conditions of the original booking fare.
Your ticket can be rebook within its original ticket validity period or until a new date of travel up to 31 December 2020. The webpages of the individual Lufthansa Group airlines offer a comfortable way for self-service rebookings. If you hold a Light Fare, please contact our Service Center.
You hold an existing reservation and do not have a new departure date:
You hold a ticket that was issued before or on 12 March with a travel date up to 30 April 2020. You are now able to cancel your reservation without having to rebook right away.
You are able to decide until 01 June by which time a new flight has to be booked. The new travel date must be within the validity of your ticket or until 31 December 2020.